---
title: "Contact stabilize.video – Shaky Clips, Bugs and Ideas"
description: "Write to stabilize.video about a clip that won’t open, a result that still wobbles, an export that fails, an idea, press or privacy. Every message is read."
url: https://stabilize.video/contact
---

# Contact stabilize.video

If a clip refuses to open, comes out wobblier than you hoped, or the export stops halfway, we’d like to hear about it. There’s no form and no ticket number, just an inbox that a person reads.

Email [hello@stabilize.video](mailto:hello@stabilize.video) 

## What helps us help you

* **A clip that won’t open.** Say what recorded it (a phone model, an action camera, a drone), the kind of file (for example a MOV or an MTS), roughly how long it is, and your browser. Please don’t attach the video unless you’re happy to share it.
* **A result that still shakes, warps or crops too much.** Describe the shot (walking, running, a moving car, a drone in wind) and the settings you used.
* **An export that fails or looks different from the preview.** Tell us the clip’s resolution and frame rate, your device and browser.
* **Ideas.** A kind of footage we should handle better, or an option you missed.
* **Press and privacy requests.** The [privacy page](https://stabilize.video/privacy)explains what we hold (very little) and how to ask about it.

## Replies

We can’t promise an answer by a particular day, but every message is read, and reports that say how to make a problem happen again are the ones that get fixed first.

## The answer might already be here

The [frequently asked questions](https://stabilize.video/#faq) cover zoom, motion blur, sound and formats, and the [steps on the home page](https://stabilize.video/#how-to) walk through a clip from start to finish.